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device not ready for activation

0 votes
I am trying to add device using the Serial Number & Activation Code given at the back of the packaging but get this error. device not ready for activation
asked Nov 29, 2019 by nurensk (120 points)

1 Answer

0 votes
As discussed with you over phone, device is already added in another account. While you can control devices from multiple phone (by login with same email/password on each phone) but you can not add a device in multiple accounts.
answered Nov 29, 2019 by sfiadmin (8,890 points)